Crucial to the adoption of Apache Axis as a critical Web services component is the reassurance that comes with enterprise-level support. Covalent Enterprise Support goes beyond the availability of technical support engineers. It includes a depth of knowledge about the Apache Axis and Apache Axis2 frameworks and additional complementary technologies that is unmatched in the industry. Having an unrivaled team of Apache developers at Covalent puts us in the best position of being able to provide the requisite degree of support for Apache Axis and Apache Axis2.

Covalent Support programs include: product updates, security patches, and technical support all for a single price.

Covalent Product Updates
The Covalent maintenance program, included with each Support Plan, provides customers with all minor and major updates and security patches to Apache Axis/Axis2 software builds for the term of the Support Plan.

Covalent Technical Support
Covalent Enterprise Support is available in 3 different plans: online, business hour, and 24x7 production-level support. Covalent offers a plan that meets the needs for responsive, world-class support of Apache Axis and Axis2. All plans include access to Covalent’s online Knowledge Base and FAQs, as well as downloadable Best Practices documentation. Each plan differs in the degree of responsiveness, the hours incidents can be reported, and the support access mechanism (online and/or phone).

Platinum Support
Platinum (24x7) support is the obvious choice of enterprise customers with mission critical applications, where any and all production issues must be addressed and corrected quickly. With Platinum support you can rest assured that your web server infrastructure is being supported by the foremost Apache and Tomcat experts in the world.

Gold Support
Gold (Business Hour) Support is intended for customers requiring telephone and on-line support for business applications without the round-the-clock coverage supplied by the Platinum Support program. Customers who choose Gold Support will be able to contact the Covalent Support organization an unlimited number of times between 6:00 AM and 6:00 PM for the life of the support agreement.

Silver Support
Silver (Online) support is our entry level plan, designed for customers with relatively few servers in a non-mission critical environment. Silver Support is available on-line only and is offered from 6:00 AM to 6:00 PM with a targeted response time of 1 business day (usually much less). The Silver Support plan is an annual plan that permits customers to submit 10 separate incidents during the twelve months of coverage. Additional incidents may be purchased at any time during the term of the support agreement.

OEM Support
OEM support services are available. For additional information, contact SpringSource sales at 650/425-3515 or via email at sales@springsource.com.

Please contact us at sales@springsource.com for additional information and specific details on support services from SpringSource. Or, if you prefer to talk with us live about our services, call us at 650/425-3515.